Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer free delivery on all items shipped within Australia.
Standard postage or courier rates apply for overseas orders. Please see our shipping calculator to calculate how much your shipping will cost.
We accept all major credit and debit cards, and bank transfers, please select your desired payment option during checkout. For Bank transfers please allow an extra 5 days for the payment to be processed.
If you order before 8am we will ship your order the same day.
We are currently only shipping from our Japanese distribution center
Please allow 5-7 business days for delivery inside Australia. Most orders arrive within 5 days for 90% of our customers. You will receive an email with your tracking number to follow your shipments progress.
Delivery times for overseas orders will vary depending on your location and the shipping method selected.
We use a fully encrypted payment gateway using https protocol which ensures your personal data and credit card information is perfectly safe. We do
not store any credit card information on our servers.
After you place your order and the payment is completed you will receive an email containing your invoice and purchase details.
Once your order is shipped you will received another email with your postage tracking number.
Please contact our customer support if you do not receive your confirmation email within 24 hours.
You will receive a confirmation email with your order details once your payment is processed. If you require a specific tax invoice please contact our customer support team.